How do I correct incorrect information on my account?

Reach our support team through live chat inside your dashboard or by emailing privacy@lunatigel.xyz. Include your registered phone number so we can verify your identity, and we aim to correct the information within 72 hours of your request.

Reference

How lunatigel Handles Your Personal Data

Q: Can I request deletion of my personal data?

Yes. Contact our privacy team via live chat or at privacy@lunatigel.xyz with your registered phone number. We process deletion requests within 14 days and confirm completion in writing once your data has been removed from our systems.

At lunatigel, your personal data belongs to you — we collect only what is necessary to run your account, process payments through DANA, OVO, GoPay, and QRIS, and…

Encrypted account dataDANA, OVO, GoPay, QRIS transaction recordsCookies you can controlData deletion on requestIndonesia-region compliance

Explore Lobby Read FAQ

What Data We Collect and Why

lunatigel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay, or QRIS. We also log device identifiers and session activity to detect unauthorised access. Transaction records tied to

1
your deposits and withdrawals are retained for up to five years to satisfy financial audit requirements, as access and data-retention obligations depend on local law. We do not sell your personal information to third parties. Any data shared with payment processors — such as the partner
2
networks behind GoPay and QRIS — is limited to what those processors need to clear your transaction. You can ask us to correct inaccurate data at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we handle your data, want to correct information on your account, or want to submit a formal deletion request, our privacy support team is available around the clock. You can reach us through live chat inside your account dashboard, by email at [email protected], or via our WhatsApp line — all three channels connect to the same trained team. We aim to respond to all data-related requests within 72 hours of receipt, including requests from our users in Denpasar and across Indonesia.

Team online

Live Chat

Access live chat directly from your account dashboard. Our privacy support agents are available 24 hours a day, 7 days a week, to handle data correction and deletion requests.

Email Privacy Support

Send your data request to [email protected]. Include your registered phone number so we can verify your identity and process your request within 72 hours.

WhatsApp Line

Our WhatsApp channel handles privacy queries alongside general account support. Send a message any time and a team member will pick it up within the hour during peak windows.

DATA PRACTICES IN DETAIL

Six Ways We Keep Your Data Safe

Data security at lunatigel is handled in layers — encryption, access controls, audit logs, and a clear retention schedule all work together to protect what you share with…

End-to-End Encryption

All data sent between your device and our servers is encrypted using TLS 1.3.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used.

Account Access Controls

Your account is protected by a password you set and an optional two-step verification via your registered phone number.

Data Retention Schedule

Active account data is held while your account remains open.

Third-Party Data Sharing

We share only the minimum data required with payment processors and identity verification services.

Deletion & Correction Requests

You can request correction of any inaccurate field on your account or ask for full data deletion by contacting our…

Frequently Asked Privacy Questions

Below are the questions we hear most often from our users about how their data is stored, who can see it, and what rights they have. If you do not find your answer here, our privacy support team is one message away through live chat or email at [email protected].

We collect your name, email address, phone number, and the payment method you register — such as DANA or OVO. We also record your device type and IP address to protect your account from unauthorised login attempts.

We share data only with the payment processors needed to clear your transactions — such as the networks behind GoPay and QRIS — and with identity verification services where local law requires it. We do not sell or rent your data to advertisers.

Transaction records, including deposit and withdrawal logs tied to DANA, OVO, GoPay, and QRIS, are kept for five years to meet financial audit requirements. This retention period depends on local law and may vary.

Yes. Contact our privacy team via live chat or at [email protected] with your registered phone number. We process deletion requests within 14 days and confirm completion in writing once your data has been removed from our systems.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. Analytics cookies can be turned off through the cookie settings panel in your account preferences without affecting your ability to deposit or withdraw.

Reach our support team through live chat inside your dashboard or by emailing [email protected]. Include your registered phone number so we can verify your identity, and we aim to correct the information within 72 hours of your request.

Yes. Payment data sent during a GoPay or QRIS transaction is encrypted with TLS 1.3 and passed only to the payment processor. We store a transaction ID and amount on our side; full card or wallet credentials are never held on our servers.

How lunatigel Handles Your Personal Data

How to Contact Us About Your Data

Live Chat

Email Privacy Support

WhatsApp Line

Six Ways We Keep Your Data Safe

End-to-End Encryption

Cookie Management

Account Access Controls

Data Retention Schedule

Third-Party Data Sharing

Deletion & Correction Requests

Frequently Asked Privacy Questions

01 What personal information does lunatigel collect when I open an account?

02 Does lunatigel share my data with third parties?

03 How long does lunatigel keep my transaction records?

04 Can I request deletion of my personal data?

05 How do cookies work on lunatigel, and can I turn them off?

06 How do I correct incorrect information on my account?

07 Is my data protected when I use GoPay or QRIS to deposit?

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