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Our Terms & Conditions, Built Clear

When you open an account on lunatigel, you enter into a straightforward agreement with us.

Account access tied to your termsPayment and withdrawal securityClear dispute resolution paths
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lunatigel Our Terms & Conditions, Built Clear
HELP CHANNELS

Get in Touch About Your Account

Your account terms are yours to understand fully. Our support team can walk you through what they mean, answer questions about your rights, or help you if you think something went wrong. Reach out any time — we're here to clarify.

Team online

Live Chat

Open the chat window in your account lobby or on this site. Available 24/7 to answer questions about account rules, payment terms, withdrawal timelines and your rights.

Email Support

Send details of your terms concern or dispute to [email protected]. We read and reply within 4 business hours on weekdays.

Account Help Centre

Visit the Help section inside your account dashboard. Search for term definitions, payment rules, account closure steps and dispute procedures.

YOUR RIGHTS

How We Handle Your Account and Data

Your account is protected by encryption. We store your data securely and use it only for account access, payment processing, anti-fraud checks and support.

Data Security

All account data and transactions are encrypted end-to-end. We use industry-standard security protocols and audit our systems quarterly for vulnerabilities.

Account Closure

You can close your account anytime from the settings menu. Once closed, you may not reopen it for 30 days.

Withdrawal Verification

Before every withdrawal, we verify your identity and check that funds come from legitimate deposits.

Dispute Rights

You have the right to file a dispute within 30 days of any transaction or outcome you think is wrong.

Data Requests

Email [email protected] to request a copy of your personal data, ask for corrections or request deletion after account closure, where…

Cookie Consent

We use cookies to keep you logged in, remember your lobby preferences and measure site traffic.

Questions About Your Terms & Conditions

If you breach the terms — for example, using the account for fraud or from a restricted region — we may suspend or close your account and forfeit any balance. We'll notify you in writing and explain why. You have 14 days to appeal the decision through our support team.

No. Your account is personal and non-transferable. It's tied to your identity documents and payment methods. Sharing login credentials or trying to sell the account violates the terms and may result in account closure.

We keep your account records for up to two years after closure for compliance, dispute resolution and anti-fraud purposes. After that, we delete personal data where local law permits, keeping only anonymised transaction records.

Contact our support team within 30 days of the disputed transaction. Provide your account number, the date, amount and details of what went wrong. We investigate and respond in writing within 5 business days with our finding and next steps.

We tokenise your payment credentials — we don't store your full card number or app login details. Only a secure token links your account to your wallet. Your payment provider manages your actual credentials.

Yes, where local law permits. We'll notify you of material changes 14 days in advance via email or in-account notification. You can close your account without penalty before changes take effect if you disagree.

We may suspend your account if we detect unusual activity, failed verification, breach of terms or suspected fraud. We'll email you explaining why. Most suspensions are lifted within 24 hours after you confirm your identity or the issue is resolved.

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